Welcome to Safriza Travel. By using the app, you agree to comply with the following terms and conditions. Please read them carefully before using the services available through the platform. Most tourism applications rely on terms regarding booking, payment, and disclaimers related to tourism services.
1. About Safriza Travel Safriza Travel is a smart digital platform that acts as an intermediary between clients, tourism offices, agencies, and licensed service providers, bringing travel services together in one place to facilitate searching, comparing, and booking. The app allows users to browse trips and tourism packages, compare available options, and book services easily and securely. Services include recreational trips, accommodation, transportation, tourism activities, and other services offered by service providers. Users can also communicate with service providers through in-app chat to request special travel arrangements or additional services, such as visa assistance or international driving permits, depending on what the service provider offers. Customer ratings and reviews help users compare options and make more informed decisions.
2. User Terms and Conditions Welcome to Safriza Travel. By using the application or creating an account, you agree to comply with these terms and conditions and the privacy policy. Please read them carefully before using the platform.
2.1 Acceptance of Terms By using the app or creating an account, the user acknowledges agreement to these terms and conditions, the privacy policy, and any policies associated with the services used.
2.2 Account Creation Users may be required to register and create a personal account to use certain platform services.
Provide accurate, correct, and up-to-date information when creating an account.
Maintain the confidentiality of the username, password, and login credentials.
Do not share or transfer the account to any other person.
Notify Safriza Travel upon suspecting any unauthorized use of the account. The user is responsible for activities conducted through their account to the extent permitted by applicable regulations. Some services or bookings may require providing additional data necessary to complete the service, such as name, mobile number, email, identification details, residency, passport, visa, or other information required depending on the nature of the requested service. Personal data is processed in accordance with Safriza Travel's privacy policy and the regulations applicable in the Kingdom of Saudi Arabia. When using electronic payment methods, payment data is processed through approved electronic payment service providers in accordance with the mechanism applied on the platform. Safriza Travel reserves the right to suspend or terminate the account in the event of a violation of these terms or misuse of the platform, in accordance with applicable regulations.
2.3 Use of the Application
It is prohibited to use the application for any illegal purposes or in a manner that harms users or service providers.
The user undertakes not to publish abusive, misleading, or regulation-violating content within the app.
2.4 Bookings and Payments Offers are uploaded by service providers, and after verifying the service provider's regulatory data according to the platform's mechanism, their relevant data appears to the client within the app.
All bookings are subject to availability with the service provider.
The service provider displays prices, services, and relevant details before confirming the booking.
Payments are made through secure and approved electronic payment methods available on the platform.
After payment and submission of required documents according to the service, the service provider reviews the request, and after verification and approval, the transaction is approved and its status appears as completed according to the platform's mechanism.
2.5 Cancellation, Refund, and Modification Cancellation, refund, and modification policies vary depending on the service or package, and are determined by the service provider and displayed to the client within the service details prior to purchase. Cancellation or modification fees may apply according to the announced policy, and fees may increase as the cancellation or modification date approaches the travel date, potentially reaching up to 100% if the service policy so states. If the request is still pending within the app and has not been approved by the service provider and is then cancelled by the client, the refund is processed according to the request status and the approved payment mechanism, in compliance with regulations and the payment service provider's terms. Once the request is approved as completed within Safriza, any subsequent financial settlement resulting from cancellation, modification, or refund is made directly between the client and the service provider according to the announced policy, unless applicable regulations or the payment service provider's terms dictate otherwise.
2.6 Service Liability Safriza Travel acts as an electronic intermediary between the user and the service provider, and is not considered the primary supplier or direct provider of the tourism services displayed via the platform. The service provider bears responsibility for executing the service and its quality in accordance with the displayed details, and Safriza bears no responsibility for delays or shortcomings resulting from the service provider or parties associated with executing the service, to the extent permitted by regulations.
2.7 Security and External Links Users must not misuse the platform by introducing viruses, malicious materials, or attempting unauthorized access to the platform, its servers, databases, or disrupting the service. Violations may be reported to competent authorities in accordance with regulations. The platform may contain links to external services or websites. When navigating to them, the user is subject to the terms and policies of those entities, and Safriza assumes no responsibility for their content or privacy policies unless explicitly stated otherwise.
2.8 Disclaimer Safriza strives to keep the information published on the platform accurate and up-to-date; however, it does not guarantee that the content is free from errors, interruptions, or harmful components, to the extent permitted by regulations. The content and services of the platform may be updated when necessary.
2.9 Compliance and Compensation The user is responsible for their use of the platform and for any violation of these terms, and Safriza may claim rights and compensation permitted by law when the user causes damage resulting from a violation of the terms or misuse of the platform.
2.10 Regulations and Jurisdiction These terms are governed and interpreted in accordance with the regulations applicable in the Kingdom of Saudi Arabia, and disputes are subject to the competent judicial authorities in the Kingdom in accordance with regulatory jurisdiction rules.
2.11 Ratings and Content Users have the right to rate services after using them. Safriza has the right to review or delete any rating or content that violates regulations or platform policies.
2.12 Intellectual Property All rights related to the Safriza name, trademark, designs, interfaces, content, and systems are reserved to their respective owners, and may not be copied, reused, or exploited without prior permission from the right holder.
2.13 Support and Communication Users can contact the Safriza support team regarding accounts, bookings, payments, or any inquiries through approved communication channels within the platform.
3. User Privacy Policy Safriza Travel is keen to protect users' privacy and maintain the confidentiality of their personal data. This policy explains the types of information we may collect, how we use, protect, and share it, and user rights related thereto.
3.1 Information We May Collect
Full name and contact details, including mobile number and email.
Account data, bookings, and transactions related to services.
Geographic location when necessary to provide or improve certain service features and according to available permissions.
Information and documents provided by the user depending on the nature of the requested service, such as identity, residency, passport, or visa details.
Any information shared voluntarily by the user within the platform or with the service provider through its features.
3.2 How Information Is Used
Creating and managing accounts and operating platform features.
Executing requested bookings and services and processing related operations.
Communicating with the user regarding requests, updates, and support.
Improving user experience, developing the platform, and analyzing performance.
Sending notifications, offers, and updates in accordance with available user permissions and options and regulatory requirements.
3.3 Data Protection We take appropriate technical and organizational measures to protect personal information from unauthorized access, use, modification, or disclosure, taking into account the nature of the data and the risks associated with its processing.
3.4 Information Sharing Safriza does not sell personal data. Data may be shared to the necessary extent with service providers, operational and payment partners to complete bookings and operations, or when there is a regulatory obligation or request from a competent authority, in compliance with applicable regulations.
3.5 Cookies and Similar Technologies The platform may use cookies or similar technologies—where applicable—to improve performance, user experience, and activity analysis.
3.6 User Rights Users may, in accordance with applicable regulations and policies, request access to their data, correction, updating, or deletion of their account, and exercise other rights legally available to them.
3.7 Account Deletion and Data Retention Account deletion can be requested through the dedicated feature within the app, if available. Upon execution of the request, data is deleted or processed in accordance with the approved retention policy and regulatory and contractual requirements, and it may be necessary to retain certain records for the duration required by regulations or for purposes of proving transactions and settling rights.
3.8 External Links The platform may contain links to external services or websites, and Safriza assumes no responsibility for the privacy practices of those entities.
3.9 Modifications to the Privacy Policy This policy may be updated when necessary, and the updated version will be published via the platform or approved means in accordance with regulatory requirements.
3.10 Contact Us For privacy-related inquiries, the support team can be contacted through approved communication channels within the platform.
4. Overview of the Service Provider Dashboard The service provider dashboard allows adding tourism services, packages, and offers, updating prices, details, and availability, and receiving, tracking, and managing booking requests.
5. Service Provider Terms and Conditions By using the service provider dashboard on Safriza, the service provider agrees to these terms regulating the use of the platform. Safriza acts as an intermediary electronic platform connecting clients with service providers, and is not a direct provider of the displayed tourism services.
5.1 Registration and Account Approval
The service provider undertakes to provide correct, accurate, and up-to-date data and information upon registration.
Undertakes to provide the necessary licenses and documents to prove the legality of their activity when requested.
Safriza has the right to review the registration request, verify data and documents before approving the account, and reject or suspend the request if it does not meet platform requirements.
The service provider bears responsibility for maintaining the confidentiality of login credentials and notifying Safriza upon suspecting any unauthorized use.
5.2 Adding and Managing Services, Packages, and Offers
The service provider undertakes to add correct and clear information about services, packages, and offers.
Prices, images, descriptions, schedules, duration, package contents, and details must match the actual service.
The service provider undertakes to update prices, schedules, availability, and details immediately upon any change, and to hide or remove any offer that has expired or is no longer available.
The service provider bears responsibility for any booking made on an offer that remained available due to a failure to update, hide, or remove it.
5.3 Managing Bookings and Executing Services
The service provider undertakes to track bookings and requests and respond to them within a reasonable time.
Upon accepting a request, they undertake to execute the service according to the details, price, schedule, and terms displayed to the client.
The service provider bears responsibility for the quality and execution of the service and any delay, shortcoming, or fundamental difference between the displayed service and the one actually provided.
5.4 Financial Settlement Financial settlement and transfer of amounts due to the service provider are made according to the subscription model or commission chosen in Safriza. First: Commission System
The net value of completed orders is transferred to the service provider after deducting Safriza's commission according to the agreed percentage and the payment gateway fees of the payment method used. Second: Subscription Packages
During the validity period of the package, the value of completed orders is transferred to the service provider after deducting payment gateway fees only, and Safriza's commission is not deducted from orders covered by the subscription, according to the terms of the chosen package. Third: Settlement and Transfer Cycle
Settlement and transfer operations are carried out according to the approved financial settlement cycle at Safriza, and the duration of the amount arrival may be subject to bank procedures and the payment service provider.
The service provider bears responsibility for providing Safriza with correct and updated bank account details. Fourth: Cancellation or Refund After Order Completion
In the commission system, Safriza's commission and payment gateway fees related to the completed transaction are not refunded, unless regulations or the payment service provider's terms dictate otherwise.
In the subscription system, payment gateway fees related to the completed transaction are not refunded, unless regulations or the payment service provider's terms dictate otherwise.
Any subsequent financial settlement resulting from cancellation or refund is made directly between the client and the service provider according to the announced policy, unless regulations or the payment service provider's terms dictate otherwise.
5.5 Prohibition of Diverting Clients Outside the Platform
The service provider has no right to divert a client reached through Safriza outside the platform for the purpose of completing a booking or payment.
It is prohibited to provide the client with payment methods or contact details aimed at bypassing the booking and payment system or avoiding commissions and fees.
Communication outside the platform is permitted only to coordinate or execute a service that was booked and paid for in advance via Safriza.
Safriza has the right to suspend or terminate the service provider's account upon violating this condition, while reserving its financial and regulatory rights.
5.6 Prices and Payments
The service provider determines the prices of their services and packages and undertakes to display them clearly and accurately prior to purchase.
The service provider bears responsibility for the prices, offers, and discounts they add.
Clients may not be charged additional unannounced fees, except for additional services agreed upon by the client.
Booking payments are made through available and approved electronic payment methods on Safriza and are subject to payment gateway fees according to the method used.
5.7 Cancellation, Refund, and Modification Policy
The service provider undertakes to determine and write the cancellation, refund, and modification policy for each service or package in the designated field so that it appears to the client before purchase.
The service provider bears responsibility for the clarity and accuracy of the announced policy and commitment to applying it in accordance with regulations.
After order completion, any subsequent cancellation, modification, or refund operation is made directly between the client and the service provider according to the announced policy, taking into account financial settlement provisions and regulatory requirements.
5.8 Service Provider Liability and Limits of Safriza's Liability The service provider operates independently and bears responsibility for the services and packages they offer and their execution. Safriza acts as an electronic intermediary and is not considered a direct provider of the service. Safriza bears no responsibility for any delay, shortcoming, or breach resulting from the service provider or parties associated with executing the service, to the extent permitted by regulations.
5.9 Ratings and Reviews
Clients have the right to rate services and service providers according to available features on the platform.
Manipulating ratings, creating fake ratings, or influencing them in violating ways is prohibited.
Safriza has the right to review or delete any rating or content that violates platform policies or regulations.
5.10 Compliance with Regulations and Licenses
The service provider undertakes to comply with all regulations, laws, and instructions related to their activity and services.
Bears responsibility for obtaining necessary licenses and permits and maintaining their validity.
Safriza has the right to request necessary documents to verify the service provider's eligibility to continue using the platform.
5.11 Account Suspension or Termination Safriza has the right to suspend or terminate the service provider's account in the event of a violation of terms or policies, providing incorrect or misleading data or documents, expiration of necessary licenses, attempting to divert clients, bookings, or payments outside the platform, or engaging in practices that may harm clients or Safriza. Suspension or closure does not affect financial rights or obligations due prior to that date.
5.12 Modification of Terms and Conditions Safriza has the right to update or modify these terms when necessary in compliance with regulatory and operational requirements, and the updated version will be published via the platform or approved means. Continued use is subject to the updated terms in accordance with regulations.
5.13 Support and Communication The service provider can contact the Safriza support team regarding accounts, bookings, payments, financial settlements, or any inquiries related to using the platform via approved communication channels.
5.14 Intellectual Property All rights related to the Safriza name, trademark, designs, interfaces, content, and systems are reserved to their respective owners, and no part of them may be copied, reused, published, modified, or exploited for commercial purposes without prior permission from the right holder.
6. Service Provider Privacy Policy Safriza is committed to protecting the privacy of service providers and maintaining the confidentiality of data and information shared through the service provider dashboard. This policy explains how this data is collected, used, protected, and shared.
6.1 Information We May Collect
Name and contact details.
Activity or facility data and related licenses.
Bank account details and payment methods necessary for financial settlement.
Details of added services, packages, and offers.
Booking and client data related to services to the extent necessary for operation and execution.
6.2 Use of Information
Creating and managing the service provider's account and verifying it.
Processing bookings, payments, and financial settlements.
Improving service quality and developing the platform.
Communicating regarding requests, updates, and support.
Preparing performance reports, statistics, and operational analytics.
6.3 Data Protection Safriza uses appropriate security, technical, and organizational measures to maintain data confidentiality and limit unauthorized access.
6.4 Information Sharing Service provider data is not sold for marketing purposes. Some data may be shared with operational or payment partners or necessary entities to complete operational and financial transactions, or in response to a regulatory obligation or official request from a competent authority.
6.5 Service Provider Liability The service provider bears responsibility for the accuracy of the data and information they add, and undertakes to maintain the confidentiality of login data and not share it with others.
6.6 Cookies and Similar Technologies The platform may use cookies or similar technologies—where applicable—to improve performance, user experience, and activity analysis within the system.
6.7 Service Provider Rights The service provider can, in accordance with applicable regulations and policies, access their data, update it, request its modification or deletion, and contact support regarding privacy-related inquiries.
6.8 Modification of the Privacy Policy This policy may be updated when necessary, and updates will be published via the platform or approved means in accordance with regulatory requirements.
6.9 Contact Us For inquiries or feedback related to service provider privacy, the support team can be contacted via approved communication channels within the platform.
7. Rules of Using the Service Provider Dashboard
7.1 Credibility Correct and accurate data about services, prices, and displayed information must be entered.
7.2 Service Quality The service provider undertakes to provide services at the agreed level and appropriate quality.
7.3 Punctuality Schedules for executing services and bookings must be adhered to, and delays or cancellations without a legitimate reason or in accordance with service policy and regulations are prohibited.
7.4 Added Content Publishing misleading, incorrect, regulation-violating content, or content that infringes upon the rights of others is prohibited.
7.5 Account Usage The account is dedicated to the service provider, who bears responsibility for activity conducted through it and undertakes to protect login data.
7.6 Customer Treatment Clients must be treated with professionalism and respect, without abuse or discrimination.
7.7 Prices and Offers Prices and offers must be displayed clearly and transparently without imposing unannounced fees.
7.8 Ratings and Reviews Manipulating ratings, creating fake ratings, or influencing them in violating ways is prohibited.
7.9 Regulations and Licenses The service provider undertakes to comply with regulations, laws, and licenses required to practice their activity.
7.10 Violations and Procedures Safriza has the right to take appropriate measures in the event of a violation, including warnings, temporary suspension, or permanent termination, according to the nature of the violation and applicable regulations.
7.11 Modification of Rules Rules of use may be updated when necessary, and continued use of the dashboard is subject to published updates in accordance with applicable regulations.
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